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Call us 0498 485 548
sales@beardmarket.com.au

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  • Home
  • Beard Care
    • Beard Balms
    • Beard Brushes & Straighteners
    • Beard Kits
    • Beard Oils
    • Beard & Moustache Waxes
    • Beard Wash
  • Skincare
  • Beard Trimmers
  • Body Groomers
  • Hair Clippers
  • Hair Styling
    • Brushes & Combs
    • Hair Dryers
    • Hair Products
    • Hair Sprays
    • Shampoo & Conditioners
  • Shaving
    • Accessories
      • Razor & Brush Stands
      • Shaving Bowls & Mugs
      • Shaving Towels
    • Aftershave
      • Aftershave Balms
      • Aftershave Colognes
      • Aftershave Lotions
    • Pre-Shave
    • Razor Blades
    • Safety Razors
    • Shavers
    • Shaving Brushes
    • Shaving Kits
    • Shaving Sets
    • Shaving Soaps
      • Shaving Soaps
      • Shaving Creams
    • Straight Razors
  • Brands A-Z
    • Andis
    • BaByliss Pro
    • BioRlx
    • Clubman
    • Gillette
    • Merkur Solingen
    • Mühle
    • Pacinos
    • Proraso
    • Suavecito
    • Wahl
  • FAQs
  • Wholesale
  • Contact us

Contact us

Have a question, or want an update on your order?

Write to us at sales@beardmarket.com.au, or fill out the form below. We are always happy to help! For faulty products, please write to us at support@beardmarket.com.au

We're based in Melbourne and our office hours are 9:00 am - 5:00 pm AEST. We respond to most emails within a business day or two, but if you do not get a response from us, please check your spam bin!

Office & Warehouse Address: Unit 30 7 Dalton Road, Thomastown VIC 3074, Australia

 

Delayed Orders

We want you to know that we’re working through all orders as fast as we can; and we’ll be sending email confirmations by the end of the week. If you’re waiting on an order, rest assured that as soon as it’s ready we’ll send an email to you.

Once your order has been dispatched from stores, please allow 48 hours for scans to show on the relevant carrier’s website. 

Email Notifications

Due to these delays, order processing emails have not been sent yet; but we’ll be sending email confirmations by the end of the week. You’ll receive a notification once your order is Confirmed, Dispatched or Ready to Collect. 

If you haven’t received a notification – even after checking your email spam folder in case it’s landed there - please send and e-mail to support@beardmarket.com.au

Amendments or Changes to Orders

Once an order is placed we’re unable to make any amendments. This includes: name, phone number, product quantities, items, delivery and email address on the orders. If you need to update your address, please request this directly with the courier delivering your order.  This is the fastest and most effective way to request a change once the order has been dispatched. You’ll see a link to the courier in your email. 

Damaged Items

Please send an e-mail to support@beardmarket.com.au with all the information relating to your damaged item/s and our team will respond as soon as possible.

Delays in Replying to Emails

We’re currently experiencing high volumes of contacts.  We’re responding to all enquiries as quickly as possible – but please note replies may take 1-3 business days at this time.  We thank you for your patience.

Refunds

If we’re unable to fulfil your order we’ll issue a refund immediately to the payment method you used when making the purchase.  Depending on the payment method, this can take up to 5 working days to appear in your account.

Free Delivery

Free Shipping on orders over $200

5+ Team Members

We provide multiple channels for support so you can get the help you need

Top-Notch Support

Monday - Friday: 9:00am - 5:00pm

Secure Payments

Afterpay, Zip Pay, LatitudePay, Apple Pay, Google Pay, Amex, Visa, Mastercard, Paypal

Beard Market Pty Ltd is a Registered Company in Australia. 

ABN: 28 641 354 289

Location: Thomastown VIC 3074

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Customer Service Hours

Monday - Friday: 9.00 - 5:00pm

Call, SMS or Whatsapp: 0498 485 548

sales@beardmarket.com.au

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